Float Medical Receptionist

One Medical • Queen Creek, AZ

1d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable. It provides in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health. One Medical joined Amazon in February 2023.

The Float Medical Receptionist, internally known as a Flex Member Support Specialist, serves as an ambassador for patients in the office and helps remove barriers to care. The role supports an exceptional in-office patient experience, maintains the appearance and organization of office spaces, and serves as a first point of contact for patient feedback. The specialist may also provide support requested by the Practice Coordinator, Operations Manager, or in-office providers. This is a full-time, in-person role supporting multiple One Medical locations in a metropolitan statistical area; location and schedule are subject to change. The listed offices are in Queen Creek, Arizona. Base pay is $18.00 per hour based on a full-time schedule.

Requirements

• At least one year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams.
• A proven ability to persist through change, think ahead under pressure, and take action to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE framework in patient interactions and support a smooth, positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient-feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, preparing tests, and tasking to service-level expectations.
• Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with patients and team members and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed