Medical Receptionist Float

Pediatric Associates Family of Companies•Miami Beach, FL

About The Position

The Medical Receptionist Float greets, instructs, directs, and schedules patients and visitors, serving as a liaison between patients and medical support staff. The role handles reception, appointment scheduling, patient check-in and check-out, records and document processing, insurance verification, cashier functions, payments, and referral authorizations. The position also helps maintain an orderly work area and lobby, participates in staff and educational meetings, and protects sensitive information in accordance with organizational policies and applicable regulations.

Requirements

High school diploma or equivalent.
Ability to learn and practice Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively and supportively with staff and maintain professional working relationships.
Ability to provide excellent customer service and greet and receive patients and visitors in a professional, friendly manner.
Professional phone skills and etiquette; ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax machine.
Must protect sensitive information in accordance with organizational information security policies and applicable regulations.

Nice To Haves

One year of work experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Answer incoming calls courteously and professionally and screen calls.
Receive and convey messages electronically, in writing, and verbally.
Schedule appointments according to office scheduling policies.
Greet patients and visitors promptly, courteously, and helpfully, and direct them to the appropriate area.
Assist with chart retrieval and set up new patient charts or EHR charts.
Ensure lab results, physician reports, and day sheets are properly placed.
Scan, upload, and distribute chart documents in the document manager.
Check patients in and out in a timely manner.
Print debit tickets and mark patients accordingly in the Patient Tracking System.
Follow Pediatric Associates policy related to cashier functions.
Check balances and credits; collect copayments and other payments according to insurance plans.
Discuss and interpret patient balance information within the guidelines of the collection policy.
Verify insurance and update medical records and computer systems with new information.
Post charges and payments, match procedures with the correct diagnosis, and reconcile charges and payments.
Complete referral authorization requests and provide patients with referral information.
Sort and deliver mail, medical records, and other correspondence.
Maintain the work area and lobby in a neat and orderly manner.
Participate in staff and educational meetings.
Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable federal, state, and local regulations.