Float Medical Receptionist

One Medical • Mesa, AZ

2d

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care services. A Float Medical Receptionist, internally known as a Flex Member Support Specialist, serves as an ambassador for patients across multiple offices in a market. The role helps remove barriers to care, provides an exceptional in-office patient experience, maintains the appearance and organization of office spaces, and serves as a first point of contact for patient feedback. The specialist also provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers.

This role calls for a service-oriented, empathetic, adaptable team player with strong communication and problem-solving skills. Specialists use a patient-centered approach in interactions with patients and teammates, respond to changing needs, and contribute to a collaborative, feedback-driven team. The role is full-time, 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 8:00 a.m. and 7:30 p.m. Specialists support other One Medical locations in a market, and location and schedule may change. Base pay is $18.00 per hour based on a full-time schedule.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills in English.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A proven ability to persist through change, think forward under pressure, and take action to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Nice To Haves

• Bilingual applicants are encouraged to apply.

Responsibilities

• Use the C-I-CARE interaction framework in patient interactions and support a positive in-office experience.
• Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance questions, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking within service-level expectations.
• Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
• Use the company technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to interact with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
• Provide support at multiple One Medical offices in a market.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed