Float Medical Receptionist

One Medical•Tempe, AZ

2d•Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, acute, and mental health services. One Medical joined Amazon in February 2023. The Float Medical Receptionist, internally known as a Flex Member Support Specialist, serves as an ambassador for patients and supports multiple One Medical offices in a market. The role removes barriers to care, creates a positive in-office patient experience, maintains the appearance of the office, receives patient feedback, and provides support to the Practice Coordinator, Operations Manager, and in-office providers. The successful candidate is service-oriented, empathetic, collaborative, adaptable, and able to solve problems while responding to patient and team needs. This is a full-time role of 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 5:30 p.m. The employee may support other One Medical locations in the market, and location and schedule may change. The base pay is $18.00 per hour based on a full-time schedule. Regular team members working 24 or more hours per week and their dependents are eligible for benefits beginning on the team member’s hire date. Benefits include paid sabbatical after every five years of service, free One Medical memberships for the employee, friends, and family, an Employee Assistance Program, medical, dental, and vision plans, pre-tax commuter benefits, the option to cash out up to 40 accrued PTO hours per year, a 401(k) match, emergency childcare credit, company-paid maternity and paternity leave, company-paid basic life insurance, and company-paid short- and long-term disability insurance. Additional benefits listed for practicing clinicians are not specific to this receptionist role.

Requirements

At least one year of experience in high-touch customer-facing or patient-facing roles.
Strong written and verbal communication skills in English.
Experience working on collaborative, diverse, feedback-driven, multidisciplinary teams.
Demonstrated ability to persist through change, think ahead under pressure, and take action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Nice To Haves

Bilingual applicants are encouraged to apply.

Responsibilities

Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Use the company technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Support multiple One Medical offices in a market.