Float Medical Receptionist

One Medical • Tempe, AZ

2d • Onsite

About The Position

One Medical is a primary care organization providing in-office and virtual care, on-site labs, and preventive, chronic, illness, and mental health services. The Float Medical Receptionist, internally known as a Flex Member Support Specialist, serves as an ambassador for patients and supports multiple One Medical offices within a market. The role focuses on removing barriers to care, creating a positive in-office patient experience, maintaining the appearance and organization of office spaces, and serving as a first point of contact for patient feedback. The specialist also supports providers and office operations as requested by the Practice Coordinator or Operations Manager. The role requires empathy, strong communication, adaptability, service orientation, and collaborative problem solving. This is a full-time position of 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 5:30 p.m. Specialists may support other One Medical locations in the market, and location and schedule are subject to change. The base pay is $18.00 per hour based on a full-time schedule. Work is mostly sedentary, with occasional exertion of up to ten pounds and brief periods of walking or standing.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills in English.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A proven ability to persist through change, demonstrate a forward-thinking perspective under pressure, and take action to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Ability to work a full-time schedule of 40 hours per week, with 8-hour shifts generally Monday through Friday between 7:30 a.m. and 5:30 p.m., and to provide support at other One Medical locations in a market.

Nice To Haves

• Bilingual applicants are encouraged to apply.

Responsibilities

• Use the C-I-CARE framework in patient interactions and help ensure a smooth, positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking within service-level expectations.
• Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
• Support multiple One Medical locations within a market.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed