Medical Receptionist Float

Pediatric Associates Family of Companies•Coral Springs, FL

About The Position

The Medical Receptionist Float greets, instructs, directs, and schedules patients and visitors, and serves as a liaison between patients and medical support staff. The role supports front-office operations, patient check-in and check-out, scheduling, medical records, insurance verification, referrals, and cashier functions. The receptionist is expected to provide courteous, professional service to patients, visitors, providers, and staff; maintain an orderly work area and lobby; participate in staff and educational meetings; and protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.

Requirements

High school diploma or equivalent.
Ability to learn and practice Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff in written documents.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively and supportively with staff and maintain professional working relationships.
Excellent customer service and the ability to greet and receive patients and visitors in a professional, friendly manner.
Professional phone skills and etiquette; ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, fax, and similar office equipment.

Nice To Haves

One year of work experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Answer and screen incoming calls courteously and professionally.
Receive and convey messages electronically, in writing, and verbally.
Schedule appointments according to office scheduling policies.
Greet patients and visitors promptly and courteously, provide assistance, and direct them to the appropriate area.
Retrieve charts and set up new patient charts or EHR charts.
Ensure lab results, physician reports, and day sheets are properly placed.
Scan, upload, and distribute chart documents in the document manager.
Check patients in and out in a timely manner.
Print debit tickets and mark patients accordingly in the Patient Tracking System.
Follow Pediatric Associates policy for cashier functions; check balances and credits; collect co-pays or payments according to insurance plans; and discuss and interpret patient balance information within collection policy guidelines.
Verify insurance and update medical records and computer systems with new information.
Post charges and payments, match procedures with the correct diagnosis, and reconcile charges and payments.
Complete referral authorization requests and provide patients with referral information.
Sort and deliver mail, medical records, and other correspondence.
Maintain the work area and lobby in a neat and orderly manner.
Participate in staff and educational meetings.
Adhere to information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable federal, state, and local regulations.