Float Medical Receptionist

One Medical•Mesa, AZ

2d•Onsite

About The Position

As a Float Medical Receptionist, internally known as a Flex Member Support Specialist, you serve as an in-office ambassador for patients and help remove barriers to care. You support multiple One Medical offices within a market, create a positive patient experience, maintain the appearance and organization of office spaces, respond to patient feedback, and provide support as requested by the Practice Coordinator, Operations Manager, or in-office providers. The role calls for a service-oriented, empathetic team player who communicates effectively, solves problems, adapts to changing needs, and contributes to a feedback-driven team environment. The position is full-time at 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 8:00 a.m. and 7:30 p.m. Location and schedule may change, and the work schedule may be adjusted based on business direction. Base pay is $18.00 per hour on a full-time schedule.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Demonstrated ability to persist through change, think ahead under pressure, and take action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Ability to work full-time, 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 8:00 a.m. and 7:30 p.m.; location and schedule may change.

Nice To Haves

Bilingual communication skills; bilingual applicants are encouraged to apply.

Responsibilities

Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem-solving, and support in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Provide support at multiple One Medical locations within a market.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid in full by One Medical.
Short-term and long-term disability insurance paid in full by One Medical.
Benefits eligibility for regular team members working 24 or more hours per week and their dependents, starting on the team member's date of hire.