Float Medical Receptionist

One Medical•Queen Creek, AZ

2d•Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, illness, and mental health services. One Medical joined Amazon in February 2023 and is continuing to grow its team and reach. The Float Medical Receptionist, internally known as a Flex Member Support Specialist, serves as an in-office ambassador for patients and helps deliver an exceptional patient experience. This role removes barriers to care, maintains the appearance and feel of the office lobby, responds to patient feedback, and provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers. Flex Member Support Specialists support multiple One Medical locations within a metropolitan statistical area; location and schedule may change. The position is full-time and in-person at One Medical offices in Queen Creek, Arizona. The stated base pay is $18.00 per hour based on a full-time schedule. The company describes a benefits package for regular team members working 24 or more hours per week, with eligibility beginning on the date of hire.

Requirements

At least 1 year of experience in high-touch customer-facing or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Ability to perform the stated physical demands: mostly sedentary duties requiring up to 10 pounds of force occasionally and/or small amounts of force frequently, with possible brief periods of walking or standing.

Responsibilities

Use the C-I-CARE interaction framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, knowledge of billing and insurance, patient feedback monitoring, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem-solving.
Support in-office providers with ad hoc requests.
Learn and use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Take on other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.