Medical Receptionist

ConvenientMD • Manchester, NH

8d • Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist welcomes patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in the medical field.

The position supports patient interaction, clinic coordination, front desk operations, and use of ConvenientMD technology and services. The receptionist helps maintain smooth patient flow, handles administrative and payment tasks, and follows established protocols, including those supporting Employer Services and occupational health partners.

Availability requirements vary by employment schedule. Full-time employees must work three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month. Part-time employees must work two 12-hour shifts per week, including at least two Saturday or Sunday shifts per month. Per diem employees must work four 12-hour shifts per month, ideally one shift each week. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at least three other ConvenientMD locations within one hour of their primary clinic and travel to training shifts within a one-hour commute.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts on the schedule applicable to the employment arrangement.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel to training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally with colleagues and patients.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Engage with patients in person and over the phone, answer inquiries, and provide assistance in a welcoming and professional manner.
• Greet patients and visitors and register patients, ensuring required forms are complete and information is accurate.
• Handle insurance and billing inquiries and provide clear information to patients.
• Aid ill or distraught patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and patient registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up as needed.
• Follow protocols established by occupational health partners in support of the Employer Services team, navigating multiple software systems with attention to detail.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services provided by ConvenientMD and the costs associated with those services.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employee rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED