Key Holder Jobs

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Key Holder

Psycho Bunny Inc.•McAllen, TX
•$17 - $19•Onsite

About The Position

The Key Holder, reporting to the Store Manager, strategically manages and promotes the sales culture in a retail environment to achieve or exceed sales, KPI, and profitability goals through short- and long-term planning and expense control. The role ensures a consistently high customer experience in accordance with Psycho Bunny’s core values and service standards. The Key Holder contributes to customer engagement and loyalty, supports the recruitment and development of Team Members, maintains product knowledge, and oversees operational areas including payroll, scheduling, loss prevention, inventory, merchandise processing, and visual presentation. The role also helps maintain a safe, compliant store and collaborates with other team members to achieve store goals.

Requirements

  • At least 1 year of retail management experience.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Strong communication skills and the ability to foster a customer-focused selling culture.

Responsibilities

  • Build a delighted and loyal customer base through engagement, conversion, and capturing customers’ phone numbers and email addresses.
  • Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
  • Maintain personal product knowledge and ensure Store Team Members have the product knowledge and communication skills to inform customers.
  • Control payroll and create service-driven schedules to support profitability while maintaining high customer service levels.
  • Analyze customer profiles, buying trends, and competitive information to influence and drive the business.
  • Manage and monitor loss prevention.
  • Achieve or exceed inventory and shrink goals and oversee physical inventory.
  • Execute and process incoming and outgoing merchandise, including transfers.
  • Manage and communicate merchandise opportunities to the Store Manager.
  • Execute and maintain visual directives and ensure the Store’s visual presentation meets or exceeds Psycho Bunny standards.
  • Execute OSHA requirements to maintain a safe and compliant working environment for Store Team Members and customers.
  • Assist with other duties as required by the Store Manager.
  • Collaborate with Psycho Bunny team members to achieve goals.

Benefits

  • Employee discount on merchandise
  • Opportunity for growth in a rapidly expanding brand

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