Key Holder Jobs

About The Position

Requirements

• Passion for the Urban Outfitters brand.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Represent the brand in a manner that reflects company values and demonstrates extraordinary customer service.
• Use customer feedback to understand customer perspectives and improve customer interactions.
• Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
• Lead on the sales floor by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
• Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
• Exercise decision-making and multitasking while prioritizing service over tasks.
• Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
• Coordinate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
• Follow store safety standards, maintain inventory accuracy, help reduce product loss, and comply with company policies and procedures.
• Contribute to an inclusive work environment by listening to others and seeking different perspectives.
• Support new-hire orientation and training, and provide leadership with feedback about associate performance and promotability.
• Develop new skills, respond constructively to feedback, and build positive, authentic customer interactions.
• Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.

Benefits

• Medical benefits.
• Dental benefits.
• Vision benefits.
• Paid time off (PTO).
• Employee discounts.
• Retirement savings.