Urban Outfitters Key Holder

Urban Outfitters•Burlington, VT

26d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. This role helps set a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The Key Holder represents the Urban Outfitters brand and supports service, team leadership, visual standards, and store operations.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner that reflects company values and demonstrates extraordinary customer service.
Use customer feedback to understand customer perspectives and improve customer interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Lead on the sales floor by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
Coordinate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and comply with company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback about associate performance and promotability.
Develop new skills, respond constructively to feedback, and build positive, authentic customer interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.