Urban Outfitters Key Holder

Urban Outfitters•Atlanta, GA

12d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The role represents the Urban Outfitters brand, helps lead a service-focused sales floor, supports team development, and assists with visual, inventory, and operational standards. Key Holders also contribute to an inclusive work environment and communicate with the team to support store initiatives.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a way that reflects company values.
Lead by example in providing extraordinary service and cultivating genuine customer connections; use customer feedback to improve interactions.
Deliver an omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Facilitate an energized sales-floor pace and positive service environment, communicate daily sales goals and key metrics, and maintain zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Remain open and responsive to feedback, develop new skills, and enhance the customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.