Urban Outfitters Key Holder

Urban Outfitters•Charleston, SC

3d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The position represents the Urban Outfitters brand and helps create an extraordinary, inclusive service experience. It supports floor leadership, team development, visual standards, inventory and operational processes, and timely omnichannel order fulfillment.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand representative who reflects company values and leads by example in providing extraordinary service and genuine customer connections.
Use customer feedback to understand customer perspectives and improve interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Serve as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Support daily opening and closing office procedures, operational tasks, and projects with the store management team.
Work with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.
Remain open and responsive to feedback, develop new skills, and enhance customer experience through positive, authentic interactions.