Urban Outfitters Key Holder

Urban Outfitters•Birmingham, AL

5d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Passion for the Urban Outfitters brand.

Responsibilities

Represent the brand in a way that reflects company values.
Lead by example in upholding a service culture that demonstrates extraordinary service, cultivates genuine customer connections, and uses customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available customer-service tools, including MPOS, POS, in-store pickup, and curbside pickup.
Act as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities as an elevated team member, prioritizing service over tasks.
Support the store management team with daily opening and closing office procedures, operational tasks, and projects.
Collaborate with key partners to execute shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance the customer experience through positive, authentic interactions.
Stay current on communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.