Urban Outfitters Key Holder

Urban Outfitters•Tampa, FL

8d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. This role supports the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The Key Holder represents the brand, leads by example in delivering extraordinary service, and helps create a positive, inclusive environment for customers and team members. The role includes leading floor service, sharing product knowledge, supporting new-hire orientation and training, assisting with store operations and visual standards, and helping ensure omni-channel orders are processed accurately and on time.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values.
Lead by example in providing extraordinary service and fostering genuine customer connections; use customer feedback to improve interactions.
Deliver a seamless omni-channel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Facilitate an energized floor-service pace, positive service environment, communication of daily sales goals and key metrics, and attention to zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Support daily opening and closing office procedures, operational tasks, and projects with the store management team.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and promptly.
Follow store safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support onboarding, orientation, and training of new hires; provide leadership with feedback on associate performance and promotability.
Develop new skills, respond to feedback, and enhance the customer experience through positive and authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.