Urban Outfitters Key Holder

Urban Outfitters•Skokie, IL

12d•$17 - $17•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders help set a fun, energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. They represent the Urban Outfitters brand, support a strong service culture, help lead the sales floor, assist with store operations and visual standards, and contribute to team communication and development.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner that reflects company values.
Lead by example in delivering extraordinary service and cultivating genuine customer connections; use customer feedback to improve interactions.
Provide a seamless omnichannel shopping experience using available customer-service tools, including MPOS, POS, and in-store and curbside pickup.
Facilitate an energized pace and positive service environment on the sales floor, communicate daily sales goals and key metrics, and maintain zone and floor needs.
Teach and share product knowledge, brand messaging, and practices for exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities while prioritizing customer service over tasks.
Support daily opening and closing office procedures, operational tasks, and projects.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Develop new skills, respond to feedback, and enhance customer experience through positive, authentic interactions.
Stay current on communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.