Urban Outfitters Key Holder

Urban Outfitters•Nashville, TN

13d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The role represents the Urban Outfitters brand and supports a service culture that cultivates genuine customer connections. It delivers an omnichannel shopping experience, including use of MPOS, POS, and in-store and curbside pickup tools. The Key Holder acts as a floor service leader, communicates sales goals and key metrics, supports the team’s product knowledge and customer-service development, and balances decision-making and multitasking while prioritizing service. The position also supports opening and closing procedures, operational tasks, shipment processing, restocking, product placement, timely and accurate omnichannel order processing, visual standards, safety, inventory accuracy, and loss prevention. The Key Holder contributes to onboarding and training, shares feedback on associate performance, participates in team communications and meetings, and supports an inclusive work environment.

Requirements

Passion for the UO brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand representative reflective of company values.
Lead by example in delivering extraordinary service, use customer feedback to understand customer perspectives, and improve customer interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Facilitate an energized floor-service pace and positive service environment; communicate daily sales goals and key metrics while maintaining zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities while prioritizing service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects in support of store management.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed timely and accurately.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond to feedback, and enhance the customer experience through positive and authentic interactions.
Stay current with and respond to communications; share information with the team and participate in daily meetings, store initiatives, and brand focuses.