Urban Outfitters Key Holder

Urban Outfitters•Santa Barbara, CA

1d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The position supports brand experience, floor leadership, visual and business operations, and communication and relationships.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Availability on Monday, Thursday, Friday, and weekend days.

Responsibilities

Act as a brand representative who reflects company values.
Lead by example in delivering extraordinary service, cultivating genuine customer connections, and using customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available service tools, including MPOS, POS, and in-store and curbside pickup.
Facilitate an energized pace and positive service environment as floor service leader; communicate daily sales goals and key metrics while maintaining zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities while prioritizing service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
Work with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond constructively to feedback, and enhance customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.