Key Holder

Petco Animal Supplies Stores•Pittsfield, MA

26d•Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, although occasional tasks may involve leaving the store for bank deposits, merchandise transport, or community events. The position requires flexible availability during store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Petco describes itself as a purpose-driven company focused on improving the lives of pets and people. It has more than 29,000 employees and operates more than 1,500 stores across the U.S., Mexico, and Puerto Rico, along with veterinary hospitals, preventive care clinics, and distribution centers.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support store operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Provide friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
Assist with training new partners and reinforce best practices and Petco selling and service expectations.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Maintain merchandise presentation, in-stock conditions, accurate pricing and signage, planograms, and promotional setups.
Assist with inventory counts, product replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Monitor for out-of-stocks, low inventory, or merchandising issues and communicate or escalate concerns to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Serve as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Help maintain a clean, organized, and visually appealing store environment.
Comply with company policies, procedures, and safety standards.