Key Holder

Petco Animal Supplies Stores • Antelope, CA

26d • Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience.

The Key Holder upholds animal care standards and company policies, supports and guides store partners, assists with training, and helps maintain a clean, organized, visually appealing store. The role also supports sales and task execution, merchandising, inventory activities, cash handling, and customer transactions. The position is primarily performed in a Pet Care Center retail environment, with regular sales-floor engagement and occasional duties outside the store. Flexible availability is needed for operating hours, including evenings, weekends, and holidays; limited travel may be required for training, meetings, or community engagement.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience is preferred.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address customer questions and concerns promptly and professionally.
• Support and supervise store partners, maintain productivity and morale, and provide guidance during assigned shifts.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store environment.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, restocking, product replenishment, inventory integrity, shrink awareness, and required inventory paperwork.
• Monitor inventory and merchandising conditions, identify out-of-stocks or other issues, and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Model Petco selling behaviors and service expectations, and escalate concerns appropriately to store leadership.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Health and financial benefits, 401(k), incentives, and PTO are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed