Key Holder

Goodwill NYNJ•Rockaway, NJ

26d•$18 - $19

About The Position

The Key Holder supports the Store Manager with daily store operations and the overall customer experience. The role demonstrates leadership by modeling Goodwill NYNJ CARE service standards to elevate sales performance, training and coaching associates, and executing operational functions to brand standards. In the Store Manager’s absence, the Key Holder is responsible for store operations and for driving positive customer experiences. The position also supports recruitment, training, employee development, and adherence to company policies and procedures. The Key Holder helps maintain an organized, clean selling floor and ensures displays and other visual areas reflect current brand direction.

Requirements

At least 1 year of retail store supervisory experience.
High school diploma, equivalent, or a combination of education and relevant experience.
Proven ability to drive and exceed individual and store results.
Ability to build lasting relationships with customers and colleagues.
Ability to adapt to and engage with different customers.
Strong verbal and written interpersonal and communication skills.
Collaborative skills and ability to work well within a team.
Ability to receive feedback and take action when appropriate.
Accuracy and attention to detail.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Ability to handle multiple tasks in a fast-paced, deadline-oriented environment.

Responsibilities

Lead a high-performing, customer-first team and coach employees to provide customers and donors with the CARE experience.
Manage customer flow and ensure customers are engaged and receive a positive experience.
Model excellent customer service and drive collaboration between sales specialists and store associates.
Coach employees in the moment, provide feedback to the Store Manager, and support employee training and development.
Resolve customer complaints and issues promptly, efficiently, and respectfully, partnering with the Store Manager when necessary.
Execute all store operations in the Store Manager’s absence.
Communicate business needs and ideas to help elevate store performance.
Coach the sales team to explain the Goodwill Rewards program and mission and educate customers about participation benefits.
Follow and enforce company policies, procedures, operational standards, and guidelines.
Communicate product needs to the stock team to support efficient product flow to the selling floor.
Keep the selling floor neat, clean, organized, and aligned with the correct visual image.
Ensure windows, displays, fixtures, and other visual areas reflect current visual direction.
Report employee relations issues promptly and effectively, partnering with the Store Manager and HR when necessary.
Assist the Store Manager with recruiting, training, and developing the team and filling positions with qualified candidates in a timely manner.
Provide the Store Manager with ongoing feedback on employee proficiency and support training and development.
Help ensure the integrity of staff time and attendance.
Ensure dress codes and uniforms are professional, reflect the brand image, and are followed.
Perform additional duties as required.