Key Holder

Goodwill Industries•El Dorado, KS

25d•Onsite

About The Position

The Key Holder opens and closes and helps manage and operate a Goodwill retail store while supporting Goodwill’s mission. This supervisory role oversees sales associates and store operations, including the sales floor, inventory, warehouse activity, stock rotation, customer service, cash handling, and administrative record keeping. When other members of the management team are absent, the Key Holder oversees store operations and performs or supervises required administrative duties, such as preparing reports and making daily bank deposits. The role includes direct retail and stock-processing work, such as sorting and inspecting donated textiles and merchandise, hanging clothing, maintaining displays and shelves, checking stock condition and placement, assisting donors, and helping keep the store clean and orderly. The Key Holder also handles customer questions and complaints, supports sales goals and special events, maintains required records, and represents Goodwill in the community. The position is hourly and non-exempt, with salary reviewed annually.

Requirements

High school education or equivalent.
Full knowledge of bookkeeping and accounting sufficient to maintain sales records and reports related to store operations.
Excellent character references and a well-developed sense of responsibility.
Valid driver's license and ability to be insured.
Must pass or complete a background check.
Must have a telephone and maintain it in operating order within the telephone company's maintenance capabilities.
Must be able to work Saturdays and Sundays and at least two nights per week.
Must be able to count all monies for store operations.
Must be able to lift up to 50 pounds.
Must have personal transportation for daily bank deposits.
Skills and proficiencies include math, computer use, oral and written communication, interpersonal communication, judgment and problem solving, cash handling, job knowledge, planning and organization, leadership, teamwork, customer service, interviewing, quality, product knowledge, ethics, trust, safety, and security.

Responsibilities

Open and close the store and help manage and operate the Goodwill retail store.
Supervise sales associates and the sales floor; provide direction and fair, impartial support to store personnel.
Oversee store operations, including inventory, warehouse activity, stock rotation, checkouts, stock transfers, and merchandise marking.
Serve customers, answer questions, address complaints, promote special events, and sell merchandise as time permits.
Receive and inspect incoming stock; maintain clean, orderly, and appropriately stocked sales areas, displays, and shelves.
Sort, inspect, hang, and rotate clothing and other merchandise according to company and departmental procedures.
Maintain store appearance and cleanliness, and help ensure merchandise and premises are safe and orderly.
Maintain store operating records, prepare reports, review sales, and recommend operational or pricing changes to management.
Perform administrative and record-keeping duties when the Store Manager or Assistant Manager is absent, including preparing store reports and maintaining employee purchase forms.
Handle cash according to procedures, count store monies, keep the safe and money secured, and make daily bank deposits using personal transportation.
Assist donors with donated items, including carrying or removing donations from donor vehicles.
Answer the telephone and respond to basic questions about store hours and merchandise availability.
Promote Goodwill’s mission, support accessibility and inclusion, and represent Goodwill positively in the community.
Follow ethical, confidentiality, safety, security, and attendance requirements; attend required meetings.