Retail Sales Associate, Key Holder
About The Position
DXL Group is seeking a self-driven, results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members in a fast-paced environment. The role focuses on building long-term relationships with guests and providing an experience that is unmatched by other retailers. The associate welcomes guests, learns about their needs and preferences, serves as an expert on a broad range of apparel, and helps develop a customer-focused sales team through ongoing coaching and training. DXL promotes from within, operates free-standing stores that close at 7 p.m., and makes the entire team eligible for quarterly bonuses. The expected pay range is $15.00 to $17.68 per hour, based on experience. Compensation includes an hourly base wage and potential commission of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable. Associates are also eligible for a quarterly bonus based on overall store sales. All associates may participate in the 401(k) Plan. Associates working 30 or more hours per week are eligible for Medical/Dental/Vision Plans, Life Insurance and Disability Plans, Healthcare and Dependent Care Flexible Spending Accounts, paid holidays, sick/personal days, and vacation time. DXL is committed to Diversity, Equity, and Belonging and provides equal employment opportunities.
Requirements
- High school diploma or equivalent.
- Demonstrated superior customer service techniques and experience with problem or complaint resolution.
- Ability to lift up to 10 lbs. and move up to 50 lbs.
Nice To Haves
- A college or university degree is helpful but not required.
Responsibilities
- Welcome each guest and spend quality time learning about their needs, preferences, and lifestyle by asking questions.
- Serve as a product knowledge expert and sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
- Assist in building a superior customer-focused sales team by providing ongoing coaching and training on selling skills, behaviors, and operational procedures.
Benefits
- Quarterly bonuses for the entire team, based on overall store sales.
- Potential commission of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable.
- 401(k) Plan participation available to all associates.
- Medical, dental, and vision plans for associates working 30 or more hours.
- Life insurance and disability plans for associates working 30 or more hours.
- Healthcare and dependent care flexible spending accounts for associates working 30 or more hours.
- Paid holidays, sick/personal days, and vacation time for associates working 30 or more hours.
- Opportunity for development and promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
