It Intern Jobs

About The Position

Requirements

• Strong experience with Microsoft Excel and other Office 365 products, including SharePoint, Word, Outlook, and Teams.
• Strong problem-solving skills and analytical thinking.
• Excellent verbal and written communication skills.
• A proactive, customer-centric approach to handling incidents and requests.
• Willingness to learn and adapt to new technologies and processes.
• Ability to lift 20 pounds regularly and up to 50 pounds occasionally.
• Ability to use one or both hands to grasp, move, or assemble objects; stand for long periods; and kneel, stoop, crouch, bend, stretch, twist, or crawl.
• Ability to hear and distinguish sounds, see nearby object details, and distinguish colors, shades, and brightness.

Nice To Haves

• Actively pursuing a bachelor's degree in IT, Computer Science, or a related field.
• Prior experience in an IT help desk or similar IT capacity.
• Familiarity with a service desk tool or incident management system.

Responsibilities

• Use the service desk tool to record and manage incidents reported by internal employees.
• Categorize and prioritize incidents according to their severity and impact on business operations.
• Perform initial analysis and troubleshooting to identify the root cause of incidents.
• Escalate complex incidents to the appropriate teams or technicians for investigation and resolution.
• Update incident tickets accurately and promptly, documenting relevant information and actions taken.
• Participate in knowledge sharing and contribute to improving processes and documentation.
• Assist with software installations, hardware maintenance, and user account management.