IT Intern

Shinkei•El Segundo, CA

4d•Onsite

About The Position

Shinkei Systems is hiring a paid, year-round IT Intern to work at its El Segundo, California office. The intern will work hands-on with the IT lead to support a robotics team, keep employees productive, and help protect company data. The role involves owning real IT tickets, setting up laptops, and helping build processes that secure accounts, the network, and the office. The intern reports to the IT lead and works alongside the company's managed IT partner. The intern provides in-person and Slack-based help desk support; assists with employee onboarding and offboarding; helps maintain office networking, door access, and security cameras; supports security and compliance activities; tracks company devices; and creates internal documentation. Training will be provided on the listed tools and systems.

Requirements

Basic troubleshooting skills on macOS or Windows.
Clear, patient communication with non-technical people.
Strong attention to detail and good judgment when handling confidential information.
Ability to work on site in El Segundo.
Ability to lift up to 25 lbs, including laptops, monitors, and network equipment.

Nice To Haves

Hands-on experience from a help desk job, campus IT, a home lab, or personal projects.
Familiarity with Google Workspace administration.
Basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi.
Progress toward a certification such as CompTIA A+, Network+, Security+, or Google IT Support.
Interest in security, identity and access management, or IT for hardware and robotics companies.

Responsibilities

Answer and resolve employee IT requests in person and over Slack.
Troubleshoot accounts, passwords, multi-factor authentication, email, calendars, and shared drives.
Diagnose and fix issues with macOS and Windows laptops, monitors, docks, and printers.
Escalate complex issues to the IT lead or managed IT partner and provide clear notes.
Set up accounts, groups, and application access for new hires; prepare laptops and desks before their first day.
Walk new employees through IT setup and security basics.
Remove access promptly when employees leave, collect and wipe their equipment, and maintain accurate onboarding and offboarding checklists.
Help maintain the office network, including Wi-Fi, switches, and access points.
Help manage door access badges and permissions and keep security cameras working.
Identify and report network or connectivity issues.
Tag and track company devices in the hardware inventory.
Help conduct regular reviews of access to systems.
Support security awareness training and follow-ups.
Follow strict data confidentiality practices.
Write how-to guides and troubleshooting articles for the internal knowledge base.
Turn recurring support tickets into self-service fixes.