IT Intern

Héroux-Devtek • Livonia, MI

5d • $19 - $22 • Onsite

About The Position

Beaver Aerospace & Defense is seeking an IT Support Intern to assist the IT lead with day-to-day employee technology needs. This learning-focused position offers practical experience supporting Windows and Dell laptops, Microsoft 365, mobile devices, and approved access requests in an ITAR-regulated, AS9100-certified manufacturing environment. Through structured training and supervision, the intern will develop Tier 1 troubleshooting skills, resolve routine support requests within approved access limits, and create documentation to improve service consistency. Responsibilities expand as training is completed and competency is demonstrated. The anticipated program length is 12 weeks.

The internship includes hands-on training and mentorship, a structured development program covering technical support, cybersecurity awareness, business systems, and documentation, and the opportunity to complete and present a documentation or process-improvement project. The intern must complete required screening, export-control review, confidentiality agreements, acceptable-use training, and cybersecurity orientation before receiving system access, and must follow company security, least-privilege, ITAR, and other applicable requirements.

Requirements

• Currently pursuing a degree, certificate, or technical training in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field, or able to demonstrate equivalent foundational skills.
• Basic familiarity with Windows computers, Microsoft 365, mobile devices, and common computer hardware; coursework, labs, personal projects, or customer-service experience are welcome.
• Logical approach to troubleshooting and willingness to follow instructions, document work, ask questions, and learn new systems.
• Clear communication, patience, and a service-oriented approach when helping employees with different levels of technical experience.
• Strong attention to detail, organization, reliability, and discretion when handling company information.
• Ability to work within approved access limits, recognize when an issue requires escalation, and seek authorization before making changes.
• Ability to support employees and equipment in office and manufacturing areas while following site safety requirements.
• Must meet security screening requirements under ITAR directives.

Nice To Haves

• Exposure to Active Directory, ticketing systems, Dell hardware, FortiClient, UKG, or ERP systems is helpful but not required.
• Prior aerospace experience is not required.

Responsibilities

• Receive, document, prioritize, and follow up on support tickets; communicate progress and escalate issues outside the assigned scope.
• Troubleshoot common Windows, Dell laptop, docking station, monitor, printer, and peripheral issues; assist with approved hardware swaps and workstation setup.
• Assist employees with iOS and Android device setup, company email and application access, and basic connectivity issues according to company policies.
• Support Microsoft 365 applications, including Outlook, Teams, and OneDrive, and assist with approved mailbox, licensing, and collaboration requests using documented procedures.
• After training and authorization, assist with password resets, account unlocks, and approved account or group-membership requests in Windows and Active Directory environments.
• Coordinate and fulfill approved folder, shared-drive, email, hardware, software, and account-access requests, verifying required approvals before making changes.
• Assist with employee onboarding and offboarding, including equipment preparation, access-request tracking, and authorized account provisioning or deactivation.
• Provide basic UKG and Infor LN ERP sign-in and access-request support, routing requests to the appropriate system owner. Work excludes payroll, HR records, ERP configuration, and controlled program or technical data.
• Troubleshoot basic VPN and FortiClient installation, sign-in, and connectivity issues using established procedures; escalate firewall, network, and VPN configuration changes.
• Install and update approved software; assist with laptop imaging, reimaging, and deployment; maintain accurate hardware and software inventory records.
• Assist with defined endpoint security tasks. Perform BitLocker recovery steps only under direct supervision and with authorization from the designated approver.
• Create and maintain standard operating procedures, knowledge-base articles, troubleshooting guides, and ticket-resolution notes.
• Complete a documentation or process-improvement project, share results with the IT lead and HR, and participate in skills reviews and feedback sessions.
• Complete required company security screening, export-control review, confidentiality agreements, acceptable-use training, and cybersecurity orientation before receiving system access.
• Follow company policies and applicable government, customer, and export-control requirements, including ITAR requirements; use only assigned, approved access and follow least-privilege procedures.
• Promptly report suspected phishing, unauthorized access, security incidents, or exposure of sensitive information; stop work and escalate requests involving controlled technical data, restricted program or customer information, or unfamiliar privileged tasks.

Benefits

• Paid internship at $19–$22 per hour, based on relevant skills and experience.
• Hands-on training and mentorship from the IT lead.
• Structured development program covering technical support, cybersecurity awareness, business systems, and documentation.
• Opportunity to complete a meaningful documentation or process-improvement project and present the work.
• Teamwork, continuous learning, and pride in the products. Benefit availability is subject to internship classification, scheduled hours, and applicable plan eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed