IT Intern

HDI • Livonia, MI

4d • Onsite

About The Position

Beaver Aerospace & Defense is seeking an IT Support Intern to assist its IT lead with day-to-day employee technology needs. This learning-focused role provides practical experience supporting Windows and Dell laptops, Microsoft 365, mobile devices, and approved access requests in an ITAR-regulated, AS9100-certified manufacturing environment. With structured training and supervision, the intern will develop Tier 1 troubleshooting skills, resolve routine support requests within approved access limits, and create documentation that improves service consistency. Responsibilities expand as training is completed and competency is demonstrated.

The anticipated program length is 12 weeks. The internship is paid at $19–$22 per hour, based on relevant skills and experience, and includes hands-on training and mentorship from the IT lead, a structured development program, and a meaningful documentation or process-improvement project to complete and present. Benefit availability depends on internship classification, scheduled hours, and applicable plan eligibility requirements.

The intern must complete required company security screening, export-control review, confidentiality agreements, acceptable-use training, and cybersecurity orientation before receiving system access. The role follows company policies and applicable government, customer, and export-control requirements, including ITAR-related requirements. Work must remain within assigned and approved access; privileged credentials, BitLocker recovery keys, and administrative changes require designated approval. Suspected phishing, unauthorized access, security incidents, or exposure of sensitive information must be reported promptly. Requests involving controlled technical data, restricted program or customer information, or unfamiliar privileged tasks must be stopped and escalated.

Beaver Aerospace & Defense is located in Livonia, Michigan, and is one of Héroux-Devtek’s centers of excellence for the design, development, manufacturing, and assembly of aerospace components. The work environment is described as diverse and team-oriented, with an emphasis on skills development. Candidates must meet security screening requirements under ITAR directives.

Requirements

• Currently pursuing a degree, certificate, or technical training in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field, or able to demonstrate equivalent foundational skills.
• Basic familiarity with Windows computers, Microsoft 365, mobile devices, and common computer hardware.
• A logical approach to troubleshooting and willingness to follow instructions, document work, ask questions, and learn new systems.
• Clear communication, patience, and a service-oriented approach when helping employees with different levels of technical experience.
• Strong attention to detail, organization, reliability, and discretion when handling company information.
• Ability to work within approved access limits, recognize when an issue requires escalation, and seek authorization before making changes.
• Ability to support employees and equipment in office and manufacturing areas while following site safety requirements.
• Complete required company security screening, export-control review, confidentiality agreements, acceptable-use training, and cybersecurity orientation before receiving system access.
• Meet security screening requirements as set out by ITAR directives.

Nice To Haves

• Coursework, labs, personal projects, or customer-service experience related to the role.
• Exposure to Active Directory, ticketing systems, Dell hardware, FortiClient, UKG, or ERP systems.
• Prior aerospace experience is not required.

Responsibilities

• Receive, document, prioritize, and follow up on support tickets; communicate progress and escalate issues outside the assigned scope.
• Troubleshoot common Windows, Dell laptop, docking station, monitor, printer, and peripheral issues; assist with approved hardware swaps and workstation setup.
• Assist employees with iOS and Android device setup, company email and application access, and basic connectivity issues according to company policies.
• Support Microsoft 365 applications, including Outlook, Teams, and OneDrive, and assist with approved mailbox, licensing, and collaboration requests using documented procedures.
• After training and authorization, assist with password resets, account unlocks, and approved account or group-membership requests in Windows and Active Directory environments.
• Coordinate and fulfill approved folder, shared-drive, email, hardware, software, and account-access requests, verifying required approvals before making changes.
• Assist with employee onboarding and offboarding, including equipment preparation, access-request tracking, and authorized account provisioning or deactivation.
• Provide basic UKG and Infor LN ERP sign-in and access-request support, routing requests to the appropriate system owner. Work excludes payroll, HR records, ERP configuration, and controlled program or technical data.
• Troubleshoot basic VPN and FortiClient installation, sign-in, and connectivity issues using established procedures; escalate firewall, network, and VPN configuration changes.
• Install and update approved software; assist with laptop imaging, reimaging, and deployment; and maintain accurate hardware and software inventory records.
• Assist with defined endpoint security tasks. Perform BitLocker recovery steps only under direct supervision and with authorization from the designated approver.
• Create and maintain standard operating procedures, knowledge-base articles, troubleshooting guides, and ticket-resolution notes.
• Complete a documentation or process-improvement project, share results with the IT lead and HR, and participate in skills reviews and feedback sessions.
• Follow site safety requirements when supporting employees and equipment in office and manufacturing areas.
• Follow company security, confidentiality, acceptable-use, least-privilege, and applicable government, customer, and export-control requirements.
• Promptly report suspected phishing, unauthorized access, security incidents, or exposure of sensitive information; stop and escalate requests involving controlled data, restricted information, or unfamiliar privileged tasks.

Benefits

• Paid internship at $19–$22 per hour, based on relevant skills and experience.
• Hands-on training and mentorship from the IT lead.
• Structured development program covering technical support, cybersecurity awareness, business systems, and documentation.
• Opportunity to complete and present a meaningful documentation or process-improvement project.
• Teamwork, continuous learning, and pride in the company’s products.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed