IT Intern

Silvi Concrete Products • Fairless Hills, PA

4d • Onsite

About The Position

Silvi Materials is seeking an IT Intern for a 10–12-week summer experience based in Fairless Hills, Pennsylvania, with travel. The intern will report to the IT Director and support the company’s internal IT operations by recording, prioritizing, troubleshooting, and escalating employee-reported incidents. The role also assists with software installations, hardware maintenance, user account management, and the ongoing improvement of IT processes and documentation.

Requirements

• Strong experience with Microsoft Excel and other Office 365 products, including SharePoint, Word, Outlook, and Teams.
• Strong problem-solving skills and analytical thinking.
• Excellent verbal and written communication skills.
• A proactive, customer-centric approach to handling incidents and requests.
• Willingness to learn and adapt to new technologies and processes.
• Ability to lift 20 pounds regularly and up to 50 pounds occasionally.
• Ability to use one or both hands to grasp, move, or assemble objects; stand for long periods; and kneel, stoop, crouch, bend, stretch, twist, or crawl.
• Ability to hear and distinguish sounds, see nearby object details, and distinguish colors, shades, and brightness.

Nice To Haves

• Actively pursuing a bachelor's degree in IT, Computer Science, or a related field.
• Prior experience in an IT help desk or similar IT capacity.
• Familiarity with a service desk tool or incident management system.

Responsibilities

• Use the service desk tool to record and manage incidents reported by internal employees.
• Categorize and prioritize incidents according to their severity and impact on business operations.
• Perform initial analysis and troubleshooting to identify the root cause of incidents.
• Escalate complex incidents to the appropriate teams or technicians for investigation and resolution.
• Update incident tickets accurately and promptly, documenting relevant information and actions taken.
• Participate in knowledge sharing and contribute to improving processes and documentation.
• Assist with software installations, hardware maintenance, and user account management.

What This Job Offers

• Career Level: Intern