IT Internship (Techstop Support)

Cadence Systems • San Jose, CA

4d • Onsite

About The Position

Cadence Design Systems is seeking a self-motivated, energetic intern to join the Techstop Support Team at its San Jose campus. The team supports more than 2,500 onsite staff and provides service to corporate and North American field employees. The intern will work with a team of four engineers and collaborate with cross-functional groups, participate in global IT projects, and build knowledge of the processes and procedures that support Cadence’s operations. The role is based in San Jose and reports directly to the Global IT Group Director.

The internship offers experience assisting with desktop support and device asset management; building, configuring, and troubleshooting PCs; supporting new technologies; serving local and remote desktop users; and collaborating with managers and local and international IT teams.

Requirements

• Currently enrolled in college studying an IT course, or attending a similar training program.
• Troubleshooting and problem-solving skills.
• Passion for technology and willingness to learn.
• Ability to handle and prioritize multiple tasks.
• Good interpersonal and customer relationship skills.
• Excellent documentation skills.
• Good oral and written English communication skills.
• Ability to work for a minimum of 12 months.

Nice To Haves

• Previous experience in an IT support role is desirable but not essential.
• Familiarity with Microsoft products, including Windows 10, Office 365, antivirus software, and desktop imaging.

Responsibilities

• Assist with desktop support needs and device asset management.
• Build, configure, and troubleshoot PCs.
• Support technologies used to provide services to employees.
• Provide customer service to local and remote desktop users.
• Collaborate with direct-line managers, the local IT team, and international teams.
• Participate in global IT projects and learn relevant processes and procedures.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed