College Intern - TechStop IT Help Desk

SRP • Tempe, AZ

8d • Onsite

About The Position

SRP is seeking a motivated College Intern to support its teams while gaining hands-on experience in a collaborative, mission-driven environment. The role fosters learning, teamwork, and innovation while providing exposure to SRP’s operations and culture. The intern will be part of the End User Support (EUS) team, which improves stakeholder experiences by providing self-service and flexible support for working anywhere, anytime, on any device.

The position provides in-person customer service to SRP employees and team members, with an emphasis on efficient and effective work order management. The intern works scheduled hours based on department needs, 32 to 40 hours per week. The position is onsite only and follows department-established work schedules and location requirements.

Requirements

• High school diploma, GED, or equivalent.
• Effective written and verbal communication skills.
• Ability to collaborate in a team environment and build positive working relationships.
• Demonstrated initiative, curiosity, and willingness to learn.
• Ability to organize work, manage priorities, and meet deadlines.
• Must remain enrolled and successfully complete at least six 100-level-or-above credit hours per semester or equivalent academic term, and provide enrollment and academic documentation as requested.
• Commit to working 32 to 40 hours per week based on business needs and manager discretion.
• Follow department-established work schedules and onsite-only location requirements.
• Must be legally authorized to work in the United States; SRP does not sponsor H1B, OPT, or other employment-related visas.

Nice To Haves

• Foundational knowledge or coursework relevant to the assigned department.
• Experience with Microsoft Office or other tools relevant to the assignment.
• Experience with Windows and Macintosh operating systems, Microsoft Office productivity suite, and Android or iOS mobile devices.
• Strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
• Oral and written communication skills, including understanding of good documentation practices.
• Strong organization and ability to manage and prioritize multiple tasks simultaneously.

Responsibilities

• Provide onsite walk-up support for IT issues, requests, and devices, including smartphones, tablets, laptops, and software; perform general support, repairs, and refreshes.
• Troubleshoot applications, operating systems, services, hardware, network connectivity, and other infrastructure.
• Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.
• Follow defined processes and procedures, including incident management, knowledge management, and request tickets.
• Create knowledge articles for support and business stakeholders.
• Assist with other duties as needed.

Benefits

• 401(k) plan with employer matching.
• Access to a recreation and fitness facility.
• Tuition assistance for undergraduate and graduate programs; college interns are eligible to receive $1,000 per calendar year.
• Competitive pay and performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED