IT Help Desk

SK AX USA•Duluth, GA

2d•Onsite

About The Position

SK AX USA, Inc. is seeking an IT Help Desk professional to support daily IT operations at its headquarters in Duluth, Georgia. The role provides employee technical support, manages IT assets, maintains office IT systems, and supports corporate IT security initiatives in coordination with Korea-based headquarters. The position is full-time and on-site, with occasional local travel. Korean and English bilingual proficiency is required. The successful candidate will troubleshoot employee hardware, software, network connectivity, and office automation systems; support employee onboarding and offboarding; manage IT equipment and assets; assist with Microsoft 365 administration; and help maintain user accounts, access permissions, and internal IT systems. The role also supports endpoint security, software updates, compliance requirements, operational documentation, and coordination with U.S. employees, vendors, internal teams, and Korea-based IT teams. SK AX USA delivers IT, infrastructure, digital transformation, and AI services in the United States as part of the global SK Group. The company offers hands-on experience with enterprise IT operations, Microsoft 365, IT infrastructure, and corporate security systems, as well as opportunities to develop IT support, asset management, and systems administration expertise.

Requirements

Bachelor's degree in IT, Computer Science, Information Systems, or a related field, or equivalent practical experience.
Experience in IT help desk, desktop support, or corporate IT operations is preferred.
Experience with IT asset management and internal IT systems is preferred.
Bilingual proficiency in Korean and English is required.
Strong communication, customer service, troubleshooting, and problem-solving skills.
Ability to coordinate effectively with U.S. employees and Korea-based IT teams.
Knowledge of Windows, Microsoft Office, and common office IT equipment.
Ability to troubleshoot hardware, software, and basic network issues.
Organized, detail-oriented, proactive, and accountable, with a service-oriented approach.

Nice To Haves

Hands-on experience supporting enterprise IT environments and end users.
Experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and user accounts.
Familiarity with Microsoft Azure and AWS cloud environments, including basic cloud infrastructure, identity and access management, and troubleshooting.
Experience with Microsoft Entra ID (formerly Azure Active Directory), user provisioning, and access management.
Knowledge of IT asset management, endpoint management, and enterprise security practices.
Familiarity with Active Directory, user account management, and IT security practices.
Basic knowledge of IT infrastructure and system administration.

Responsibilities

Provide technical support for employee hardware, software, network connectivity, and office automation systems.
Install, configure, and troubleshoot laptops, desktops, printers, and other IT equipment.
Support employee onboarding and offboarding, including device setup and account management.
Coordinate with IT vendors and internal teams to resolve technical issues.
Manage IT asset inventory, equipment assignments, software licenses, and asset lifecycle.
Support IT equipment procurement, deployment, maintenance, and disposal.
Maintain internal IT systems, user accounts, and access permissions.
Assist with Microsoft 365 administration, including Outlook, Teams, SharePoint, and OneDrive.
Provide basic administrative and troubleshooting support for Microsoft 365, Microsoft Azure, and AWS environments as needed.
Support corporate IT security policies and compliance requirements.
Assist with endpoint security, software updates, access controls, and security-related requests.
Coordinate with Korea-based headquarters IT teams on system management, security initiatives, and operational support.
Maintain IT documentation, asset records, and operational reports.