IT Help Desk

TONY HAWAII AUTOMOTIVE GROUP LLC • Waipahu, HI

1d • Onsite

About The Position

Provide tier 1 IT support for hardware, network, and software to all stores and departments. The role supports the company’s vision, “Best place to work & Best place for our guests to do business,” and mission, “Build long term relationships with our associates & guests & make a positive difference in our community.”

Requirements

• Excellent verbal, listening, and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks daily.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to work well with the team.
• Bachelor of Computer Science.
• Regularly required to stand, walk, sit, kneel, and crawl in various locations, including under desks, in technician/car bays, and on roofs.
• Must be able to lift items up to 50 pounds at times.

Nice To Haves

• 1–2 years of IT experience (preferred).

Responsibilities

• Answer emails and phone calls and communicate with involved vendors and associates.
• Respond to all open technical support tickets in a timely manner.
• Provide end-user support for computer, application, system, network, device, access, hardware, and software issues.
• Document, track, and monitor problems using applicable systems and tools.
• Assist department heads and other employees with resolving user problems.
• Adhere to the Tony Group Standards SMILE: be positive and respectful to everyone; GREET: greet everyone within five feet; HELP: help every guest or find someone who can; THANK: remember to always thank the guest; GOLD: Go for Gold (Grand Opening Look, Daily).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level