IT Help Desk

Ensign Services • Dallas, TX

19h • Onsite

About The Position

The IT Help Desk position responds to incoming support phone calls and tickets submitted by email. The role provides customer service to end users while meeting key performance standards. It is based at the Texas Service Center in Dallas, Texas, with no remote options, and follows a Saturday–Wednesday, 6:00 AM–2:30 PM CST schedule. One federal holiday per year is required. The position is full-time and non-exempt, with compensation of $20.00–$22.00 per hour, depending on experience, and a $1 differential for hours worked at night. Pre-employment criminal background screening is required.

Ensign Services, Inc. provides back-office support to facilities and leaders across areas including accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management, and recruiting. The company emphasizes its CAPLICO core values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership.

Requirements

• At least 1 year of experience providing technical support and troubleshooting computer equipment, or equivalent education or certifications.
• Strong troubleshooting skills and working knowledge of Windows 10, Microsoft Office 2013/2016/2019, Citrix fundamentals, Exchange, and Active Directory.
• Basic knowledge of networking protocols, information security practices, and computer, printer, and scanner setup and support.
• Excellent written and verbal communication skills, including the ability to guide end users by phone and email.
• Ability to be proactive and work with minimal supervision.
• Ability to prioritize, multitask, and work under time constraints.
• Ability to learn and incorporate new practices and knowledge into troubleshooting and support processes.
• Ability to be flexible and adapt to changes in expectations and the organization.
• Ability to hold peers accountable and work as a team.
• Ability to work one federal holiday per year.
• Completion of pre-employment criminal background screening.

Nice To Haves

• Equivalent education or certifications in place of the stated technical support experience.

Responsibilities

• Respond to incoming IT support phone calls and tickets submitted to the support queue by email.
• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Help users resolve issues related to email, data, and productivity applications in a Citrix environment.
• Help users access clinical and financial applications, including PointClickCare, Net Health, and Workday.
• Create user accounts and reset passwords as needed.
• Perform other IT support responsibilities as needed.
• Work one federal holiday per year.

Benefits

• Medical, dental, and vision coverage.
• Company-provided life insurance.
• 401(k) with company match.
• Sick and vacation plans.
• Professional growth and development through a Learning Management System, training sessions, and seminars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed