IT Help Desk

Ensign Services • Dallas, TX

8h • $20 - $22 • Onsite

About The Position

The IT Help Desk position responds to incoming support phone calls and tickets submitted to the support queue by email. The role provides customer service to users and meets key performance standards. It is based onsite at Ensign Services’ Texas Service Center in Dallas, Texas, with no remote options. The schedule is Saturday through Wednesday, 6:00 AM to 2:30 PM CST, and requires working one federal holiday per year.

Requirements

• Excellent written and verbal communication skills, with the ability to support and guide end users by phone and email.
• Ability to be proactive and work with minimal supervision.
• Ability to prioritize, multitask, and work under time constraints.
• Ability to quickly learn and incorporate new practices and knowledge into troubleshooting and support processes.
• Ability to adapt to changes in expectations and the organization.
• Ability to hold peers accountable and work as part of a team.
• Ability to work one federal holiday per year.
• Pre-employment criminal background screening is required.

Nice To Haves

• At least one year of experience providing technical support and troubleshooting computer equipment, or equivalent education or certifications.
• Strong troubleshooting skills and working knowledge of Windows 10, Microsoft Office (2013, 2016, or 2019), Citrix fundamentals, Exchange, and Active Directory.
• Basic knowledge of networking protocols, information security practices, and computer, printer, and scanner setup and support.

Responsibilities

• Respond to incoming support phone calls and tickets emailed to the support queue.
• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users with issues related to email, data, and productivity applications in a Citrix environment.
• Help users access clinical and financial applications, including PointClickCare, Net Health, and Workday.
• Create user accounts and reset passwords as needed.
• Perform other IT support responsibilities as needed.

Benefits

• Medical, dental, and vision coverage.
• Company-provided life insurance.
• 401(k) with company match.
• Sick and vacation plans.
• Professional growth and development through a Learning Management System, training sessions, and seminars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed