IT Help Desk

Marina Landscape, Inc.•Orange, CA

2d•$20 - $25•Onsite

About The Position

Marina Landscape, Inc. is seeking an IT Help Desk Technician to provide responsive, hands-on technical support to employees across multiple company locations. The role troubleshoots hardware, software, network, mobile device, and Microsoft 365 issues, helping employees access the technology and support they need to work effectively. The ideal candidate is customer-service oriented, organized, technically capable, and able to own support requests from initial contact through resolution. The position is based in person at the company's Orange, California location, with support provided to other company locations remotely and occasional travel to those locations. The role includes a three-month introductory period. A valid California Class C driver's license is required and must be maintained throughout employment. Candidates may be subject to a pre-employment background investigation and/or drug screening, and successful candidates must complete required confidentiality, non-disclosure, and non-solicitation documentation before starting.

Requirements

At least 2 years of professional IT help desk or technical support experience, or an equivalent combination of education and experience.
Working knowledge of computer hardware, software, peripherals, networks, servers, and mobile devices.
Strong troubleshooting and problem-solving skills.
Ability to prioritize multiple support requests and follow issues through to completion.
Strong documentation, organization, and time-management skills.
Excellent customer service and interpersonal communication skills.
Ability to communicate effectively in English.
Valid California Class C driver's license, maintained throughout employment.
Ability to work at a computer for extended periods and perform hands-on installation and troubleshooting of IT equipment.
Ability to stand, walk, bend, kneel, crouch, work under desks or in confined spaces, and lift and carry equipment weighing up to 50 pounds.

Nice To Haves

Bilingual English/Spanish skills.
Experience supporting Microsoft-based environments.
Familiarity with Microsoft 365, Active Directory, remote monitoring and support tools, and mobile device management.
Certifications such as CompTIA A+ or Microsoft Fundamentals.

Responsibilities

Provide first-level technical support for computers, hardware, software, printers, mobile devices, network peripherals, and other company technology.
Monitor and respond to IT support tickets through Syncro RMM, prioritizing requests based on urgency and business needs.
Own support tickets from initial request through resolution, including documentation, communication, and follow-up.
Install, configure, test, maintain, and troubleshoot computers, workstations, peripherals, and software.
Support employees at the Eckhoff headquarters and provide remote assistance to other company locations, including Lathrop, Tecate, Lake Elsinore, and Vietnam.
Assist with employee onboarding and offboarding, including Active Directory and Microsoft 365 account provisioning and deprovisioning.
Support laptops, smartphones, iPads, and other mobile devices managed through MaaS360.
Maintain accurate IT equipment, software, and licensing inventory.
Assist with patch management and monitor workstation and server patch compliance using Syncro.
Support endpoint and email security tools, including Coro, and escalate suspected security issues according to company procedures.
Provide front-line support for Microsoft 365 Copilot and other approved company AI tools.
Troubleshoot LAN, server, and connectivity issues and escalate complex problems when necessary.
Monitor server disk capacity and use remote support tools to resolve issues whenever possible.
Create and maintain IT procedures, training materials, knowledge-base articles, and internal documentation.
Order computers, phones, software, and other IT-related equipment as directed.
Provide professional, courteous, and timely service to employees and other users.