IT Help Desk

Ensign Services•Dallas, TX

12h•Onsite

About The Position

The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success. Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. We take our core values of Celebration , Accountability , Passion for Learning , Love One Another , Intelligent Risk Taking , Customer Second , and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.

Requirements

1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
Ability to prioritize, multitask and work under time constraints.
Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
Ability to be flexible and adapt to changes in regard to expectations and the organization.
Ability to hold peers accountable for and work as a team to achieve success.
Ability to work (1) federal holiday a year, required.

Responsibilities

Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
Assist with other IT support responsibilities, as needed.