IT Help Desk

AmeriSave Mortgage Corp.

2d • $24 - $26 • Remote

About The Position

AmeriSave is hiring a Help Desk professional to join its IT team. The role provides Tier 1 technical and procedural assistance and helps diagnose and resolve hardware and software issues. Candidates should be detail-oriented, driven, and passionate about supporting the company’s growth, with strong written and verbal communication skills.

The position requires high-speed internet for remote work: Cable or Fiber service, with the ability to connect via Ethernet. Listed minimum speeds are 70/30 Mbps for basic use, 200–300/35–70 Mbps for shared use, and 500–1,000/100+ Mbps for heavy use.

The estimated hourly compensation range is $24.00–$26.00. Benefits listed include 401(k), dental, disability, health, life, and vision insurance, employee discounts, paid time off, 12 paid holidays per year, paid training, and a referral program. Referral bonuses are listed as supplemental pay.

Requirements

• Some college coursework is required; a bachelor’s degree is preferred.
• Working knowledge of Windows 11.
• Working knowledge of the Microsoft O365 suite.
• Ability to assist others with complex issues in a professional manner.
• Learning and initiative skills.
• Strong problem analysis and problem-solving skills.
• Attention to detail.
• Excellent written and verbal communication skills.
• For remote work, high-speed Cable or Fiber internet and the ability to connect via Ethernet are required. Listed minimum speeds are 70/30 Mbps for basic use, 200–300/35–70 Mbps for shared use, or 500–1,000/100+ Mbps for heavy use.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Provide Tier 1 technical and procedural assistance by phone, email, and chat.
• Diagnose and resolve technical hardware and software issues.
• Research issues using available information resources.
• Implement issue resolutions or advise users on appropriate actions.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Redirect problems to Tier 2 and Tier 3 support as required.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests, and document resolutions.
• Stay current with system information, changes, and updates.
• Assist senior IT staff as needed.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree