IT Help Desk

Star Valley Health•Afton, WY

About The Position

While upholding the Star Valley Health mission, vision, and values, this key position provides primary technical support for internal employees. The role provides end-user training and performs other related duties as assigned. This is an at-will position.

Requirements

High school diploma or equivalent.
One year of experience operating, maintaining, upgrading, and configuring PC hardware, software, and associated peripheral equipment.
Applicable IT-related certifications and equivalent years of experience are acceptable.
Working knowledge of the Internet, email systems, telecommunications, and data communications.
Knowledge of standard operating systems, software packages, and software utilities.
Knowledge of proper records maintenance and storage for local and distributed environments.
Strong multitasking skills and ability to change direction as requirements and needs change.
Strong customer service and interpersonal skills.

Responsibilities

Process IT trouble tickets in a timely and accurate manner.
Serve as the first point of contact for customers seeking technical assistance by phone or email.
Work with employees to identify and resolve hardware, software, and service-related problems.
Resolve or escalate employee problems or system-wide problems in a timely manner.
Train employees on software applications, systems, and services.
Set up new employee accounts and provide training.
Maintain systems support and archiving procedures, and perform daily server tape backups.
Install, test, and configure new workstations, peripheral equipment, and software.
Document and maintain the company’s software and computer hardware inventories.
Schedule and perform routine equipment maintenance activities while minimizing impact to end users.
Assist in researching, applying, and recommending new technologies and products.
Participate in the IT on-call schedule.
Perform other duties and responsibilities as assigned by the supervisor.