IT Help Desk

Cache Valley Electric • Eagle Mountain, UT

2d • $30 - $35

About The Position

Cache Valley Electric (CVE) is seeking a Help Desk IT Specialist to provide hands-on technical support across company systems and end users. The role supports a range of hardware and software, user accounts, endpoint management, servers, networking, and IT systems at job sites across the United States. Limited travel may be required, and the position participates in an after-hours on-call rotation. The specialist will also maintain documentation and asset records and contribute to process improvement while working collaboratively with the team.

Requirements

• Strong leadership skills and the ability to work well with others.
• Excellent communication skills.
• Ability to manage time, priorities, and deadlines effectively.
• Willingness to learn and grow within a team environment.
• Experience with scripting, such as PowerShell or Batch.
• Knowledge and experience with Microsoft Entra ID, Intune, Microsoft Office 365, current desktop and server operating systems, DNS, DHCP, and print services.
• Must be able to pass a background check.

Nice To Haves

• Cisco Network or Cisco Meraki experience.
• A+ or Network+ certification.

Responsibilities

• Provide technical support for end-user desktops, laptops, mobile devices, printers, and peripherals.
• Maintain and update help desk tickets, ensuring accurate documentation and timely resolution.
• Set up, maintain, and support end-user accounts and email mailbox settings.
• Participate in onboarding and offboarding user accounts and IT equipment.
• Configure, install, maintain, support, and repair peripheral devices and printers.
• Maintain, replace, and service Windows and Mac computers.
• Maintain hardware and software asset inventory and track equipment assignments and returns.
• Assist with administration and management of antivirus and malware software systems.
• Set up, maintain, and support file servers, shares, and external file access systems.
• Install and troubleshoot CVE-adopted software packages.
• Set up and maintain IT systems at job site locations across the United States; limited travel may be required.
• Configure network switch ports and basic network equipment for remote locations.
• Configure and maintain Cisco IP phones.
• Participate in an on-call rotation for after-hours support.
• Support Microsoft Intune, Autopilot, and mobile device management.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Contribute to process improvement.

Benefits

• Competitive compensation.
• Industry-leading, low-cost medical, dental, and vision benefits designed to provide value for employees and their families.
• Discretionary yearly bonus.
• Up to 15% yearly profit sharing.
• Paid time off and company holidays.
• Opportunities for professional growth and advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed