College Intern - TechStop IT Help Desk

SRP • Tempe, AZ

5d • Onsite

About The Position

SRP is seeking a motivated College Intern to support the End User Support (EUS) team while gaining hands-on experience in a collaborative, mission-driven environment. The internship is intended to foster learning, teamwork, and innovation and provide exposure to SRP’s operations and culture. The EUS team works to improve stakeholder experiences by providing self-service and flexible support for working anywhere, anytime, on any device.

The intern provides in-person customer service to SRP employees and fellow team members, helping ensure efficient and effective work order management. The intern works scheduled hours based on department needs, typically 32 to 40 hours per week, and follows department-established schedules and onsite location requirements. Eligibility requires continued enrollment and successful completion of at least six credit hours at the 100 level or above per semester, or the equivalent academic term, with enrollment and academic documentation provided as requested.

Candidates must be legally authorized to work in the United States. SRP does not sponsor H1B, OPT, or other employment-related visas. SRP maintains a drug/alcohol-free work environment and may disqualify candidates who are impaired during hiring or have an illegal drug or unauthorized substance present during pre-employment testing.

Requirements

• High school diploma, GED, or equivalent.
• Effective written and verbal communication skills.
• Ability to collaborate in a team environment and build positive working relationships.
• Demonstrated initiative, curiosity, and willingness to learn.
• Ability to organize work, manage priorities, and meet deadlines.
• Maintain eligibility by remaining enrolled and successfully completing at least six 100-level-or-above credit hours per semester, or equivalent academic term, and provide enrollment and academic documentation as requested.
• Commit to working 32 to 40 hours per week based on business needs and manager discretion.
• Follow department-established work schedules and onsite location requirements.
• Legally authorized to work in the United States.

Nice To Haves

• Foundational knowledge or coursework relevant to the assigned department.
• Experience with Microsoft Office or other tools relevant to the assignment.
• Experience with Windows and Macintosh operating systems, Microsoft Office productivity suite, and Android or iOS mobile devices.
• Strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
• Oral and written communication skills, including understanding of good documentation practices.
• Strong organization and ability to manage and prioritize multiple tasks simultaneously.

Responsibilities

• Provide onsite, walk-up support for IT issues, requests, and devices, including smartphones, tablets, laptops, and software.
• Provide general device support, repairs, and refreshes.
• Troubleshoot applications, operating systems, services, hardware, network connectivity, and other infrastructure.
• Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.
• Work within established processes and procedures, including Incident Management, Knowledge, and Request Tickets.
• Create knowledge articles for Support and Business stakeholders.
• Assist with other duties as needed.

Benefits

• 401(k) plan with employer matching.
• Access to a recreation and fitness facility.
• Tuition assistance for undergraduate and graduate programs; college interns are eligible for $1,000 per calendar year.
• Competitive pay and performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED