IT Help Desk

RQ Construction•Virginia Beach, VA

2d•Onsite

About The Position

RQ Construction is seeking an IT Help Desk technician for its Virginia Beach, Virginia office. The role provides frontline technical support for company employees, offices, and project sites, helping maintain user productivity by diagnosing and resolving hardware, software, and network issues while ensuring compliance with company and Department of Defense cybersecurity standards. The technician deploys and maintains IT equipment, manages the ticketing system, assists with new-hire onboarding, and supports office and jobsite setups. The role works collaboratively with IT team members, project teams, and vendors to deliver reliable, secure, and efficient technology services across the organization. RQ Construction is a full-service Design-Build company with projects across the United States and internationally, specializing in fast-track commercial construction for public and private clients, with a primary focus on the Department of Defense market. The company describes its values as Quality, Integrity, and Leadership and offers competitive compensation and benefits. Compensation for this position is $29.00–$35.00 per hour, depending on experience. Candidates must provide evidence of identity and U.S. work authorization at hire and successfully pass a drug screening and commercial criminal background check; a stricter Department of Defense background check may be required for military-base jobsite access, if applicable.

Requirements

High school diploma or GED.
At least three years of hands-on experience supporting end users, troubleshooting hardware and software, and managing IT devices and systems in a corporate environment.
Provide evidence of identity and U.S. work authorization at the time of hire.
Successfully pass a drug screening and commercial criminal background check.
Pass a stricter Department of Defense background check for access to a military-base jobsite, if applicable to the position.

Nice To Haves

Relevant industry certifications, such as CompTIA A+, Network+, Security+, or Microsoft certifications.
Previous experience supporting users in construction, engineering, or design.

Responsibilities

Provide frontline technical support for company employees, offices, and project sites.
Diagnose and resolve hardware, software, and network issues.
Maintain user productivity while ensuring compliance with company and DoD cybersecurity standards.
Deploy and maintain IT equipment.
Manage the ticketing system.
Assist with new-hire onboarding.
Support office and jobsite setups.
Collaborate with IT team members, project teams, and vendors to deliver reliable, secure, and efficient technology services.