IT Help Desk

Cornerstone Bank•Bismarck, ND

6d•Onsite

About The Position

Cornerstone Bank is hiring an IT Help Desk team member in Bismarck, North Dakota, to support internal team members with daily computer activities and technical issues. The role handles account unlocks, hardware and software installations and troubleshooting, print-job issues, and phone or remote-access problems. Daily work may include implementing, using, and troubleshooting Windows Server, PC and tablet operating systems, and Active Directory; supporting Cisco phones and various smartphone models; and rolling out PCs, laptops, and tablets across business units. The position participates in an on-call rotation and requires flexibility and travel as needed. Pre-employment background and credit screening are required.

Requirements

Excellent customer service skills and verbal and written communication skills.
Ability to install, configure, and maintain personal computers and related hardware and software.
Ability to learn and support new systems and to troubleshoot and problem-solve.
Ability to work a flexible schedule and travel as required.
Associate’s degree in Computer Information Technology or a related field and 2 years of customer service experience, or an equivalent combination of education and experience sufficient to perform the essential duties.

Responsibilities

Support internal team members with daily computer activities and technical issues.
Unlock accounts in various systems.
Install and troubleshoot hardware and software.
Troubleshoot print jobs, phones, and remote-access issues.
Implement, use, and troubleshoot Windows Server, PC and tablet operating systems, and Active Directory.
Use and troubleshoot Cisco phones and various smartphone models.
Roll out PCs, laptops, and tablets within business units.
Participate in an on-call rotation schedule.