IT Internship (Techstop Support)

Cadence Design Systems • San Jose, CA

5d • Onsite

About The Position

Cadence Design Systems is seeking a self-motivated, energetic IT Intern to join the Techstop Support Team at its San Jose campus. The team provides support and service to more than 2,500 onsite employees, as well as Corporate and North American Field employees. The intern will work alongside four engineers and collaborate with cross-functional groups in a dynamic IT organization, with opportunities to participate in global IT projects and learn processes and procedures that support Cadence’s operations. The position is based in San Jose and reports directly to the Global IT Group Director.

The intern will learn to assist with desktop support and device asset management; build, configure, and troubleshoot PCs; support current technologies; provide customer service to local and remote desktop users; and collaborate with managers and local and international IT teams. The role requires interest in learning new technologies and the ability to quickly understand their functions and capabilities.

Requirements

• Currently enrolled in college studying an IT course or attending a similar training program.
• Troubleshooting and problem-solving skills.
• Interest in technology and willingness to learn Microsoft products, including Windows 10, Office 365, antivirus software, and desktop imaging.
• Ability to handle and prioritize multiple tasks.
• Good interpersonal and customer relationship skills.
• Excellent documentation skills.
• Good oral and written English communication skills.
• Ability to work for a minimum of 12 months.

Nice To Haves

• Previous experience in an IT support role is desirable but not essential.

Responsibilities

• Assist with desktop support needs and device asset management.
• Build, configure, and troubleshoot PCs.
• Learn to support technologies used to deliver services to employees.
• Provide customer service to local and remote desktop users.
• Collaborate with direct line managers, the local IT team, and international teams.
• Participate in cross-functional collaboration and global IT projects.
• Learn processes and procedures that support Cadence operations.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed