IT Internship (Techstop Support)

Cadence Systems • San Jose, CA

2d • Onsite

About The Position

Cadence Design Systems is seeking a self-motivated, energetic intern to join its Techstop Support Team at the San Jose campus. The team supports more than 2,500 onsite employees and provides assistance to Corporate and North American Field employees. The intern will work with a team of four engineers in a dynamic IT organization, collaborate with cross-functional groups, and gain experience participating in global IT projects and learning processes and procedures that support Cadence’s operations. The position is based onsite in San Jose and is not remote; applicants should attend a local school so they can be available onsite. The intern reports directly to the Global IT Group Director.

The intern will learn to assist with desktop support and device asset management; build, configure, and troubleshoot PCs; support current technologies; provide customer service to local and remote desktop users; collaborate with managers and local and international IT teams; and follow relevant processes and procedures. A minimum commitment of 12 months is required.

Requirements

• Currently enrolled in college studying an IT course or attending a similar training program.
• Troubleshooting and problem-solving skills.
• Passion for technology and willingness to learn.
• Ability to handle and prioritize multiple tasks.
• Good interpersonal and customer relationship skills.
• Excellent documentation skills.
• Good oral and written English communication skills.
• Ability to work a minimum of 12 months.
• Must be available to work onsite in San Jose; the posting says students should attend a local school.

Nice To Haves

• Previous experience in an IT support role is desirable but not essential.
• Knowledge of Microsoft products, including Windows 10, Office 365, antivirus software, and desktop imaging.

Responsibilities

• Assist with desktop support needs and device asset management.
• Build, configure, and troubleshoot PCs.
• Support technologies used to provide services to Cadence employees.
• Provide customer service to local or remote desktop users.
• Collaborate with direct-line managers, the Local IT Team, and international teams.
• Participate in global IT projects and learn processes and procedures supporting Cadence operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed