IT Intern

Shinkei•El Segundo, CA

4d•Onsite

About The Position

Shinkei Systems is hiring a paid, year-round IT Intern to work on site at its El Segundo, California office. The intern will work hands-on with the IT lead and alongside the managed IT partner to support the company’s robotics team, resolve IT tickets, prepare equipment, and help maintain secure accounts, networks, and office systems. The role includes real operational responsibilities from the first weeks, along with training on the tools used by the company. The intern will provide help desk support, assist with employee onboarding and offboarding, maintain network and physical security systems, support security and compliance activities, and create internal documentation. The company will train the intern on the listed tools and systems; prior experience with them is not required.

Requirements

Basic troubleshooting skills on macOS or Windows.
Clear, patient communication with non-technical people.
Strong attention to detail and good judgment when handling confidential information.
Ability to work on site in El Segundo, California.
Ability to lift up to 25 pounds, including laptops, monitors, and network equipment.

Nice To Haves

Hands-on experience from a help desk job, campus IT, a home lab, or personal projects.
Familiarity with Google Workspace administration.
Basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi.
Progress toward a certification such as CompTIA A+, Network+, Security+, or Google IT Support.
Interest in security, identity and access management, or IT for hardware and robotics companies.

Responsibilities

Answer and resolve employee IT requests in person and through Slack.
Troubleshoot accounts, passwords, multi-factor authentication, email, calendars, and shared drives.
Diagnose and resolve issues with macOS and Windows laptops, monitors, docks, and printers.
Escalate complex issues to the IT lead or managed IT partner and provide clear notes.
Set up accounts, groups, and application access for new hires, and prepare their laptops and desks before their first day.
Guide new employees through IT setup and security basics.
Remove access promptly when employees leave, collect and wipe their equipment, and maintain accurate onboarding and offboarding checklists.
Help maintain the office network, including Wi-Fi, switches, and access points.
Help manage door-access badges and permissions and keep security cameras working.
Identify and report network or connectivity issues.
Tag and track company devices in the hardware inventory.
Assist with regular reviews of access to company systems.
Support security-awareness training and follow-ups.
Follow strict data confidentiality practices.
Write how-to guides and troubleshooting articles for the internal knowledge base.
Convert recurring support tickets into self-service fixes.