Intern, IT Infrastructure

Canaccord Genuity LLC•Boston, MA

4d•$0 - $18

About The Position

Canaccord Genuity LLC IT offers a hands-on internship providing IT operational experience in a fast-paced financial services environment. The role is suited to students interested in customer service and technology, and offers exposure to how areas such as development, cybersecurity, networking, and project management are applied in a business setting. Interns perform work similar to that of a Helpdesk Analyst and support the U.S. employee population. They take on meaningful responsibilities and have opportunities to learn multiple platforms and operating procedures. The internship provides experience in helpdesk support, desktop support, cybersecurity, Agile project concepts, and inventory management. The intern provides in-office support for IT equipment and software, assists employees with incidents and requests, helps manage technology and inventory, and supports cybersecurity remediation and technology deployments. Tasks may vary according to business circumstances and may include other duties assigned by management.

Requirements

Rising senior undergraduate with an expected graduation date before July 2028.
Insatiable curiosity.
Strong organizational skills and ability to handle and prioritize multiple tasks.
Strong interpersonal skills.
Ability to work collaboratively in a team environment.

Nice To Haves

Major in Information Technology, Computer Science, or a related field.
Interest in or exposure to IT coursework.

Responsibilities

Provide in-office support for computers, peripheral devices, software, and other IT equipment.
Gain experience using IT platforms such as Active Directory, Azure, Intune, and Autopilot.
Set up and configure video conferencing and client presentations.
Set up and troubleshoot mobile devices.
Support employees and respond to incidents in a timely, courteous, and efficient manner.
Triage and document incoming IT requests.
Install operating system and antivirus updates as necessary.
Move, add, and change technology associated with the computing environment.
Create and update documentation, including incidents, requests, and knowledge base articles.
Manage IT inventory, including equipment, licenses, service agreements, and support contracts.
Assist with cybersecurity remediation, including patch management, virus and malware remediation, incident escalation, and network and system testing.
Assist with deployment of new technologies and related tasks.
Provide training to employees as needed.
Participate in IT Department meetings.
Perform other functions as assigned by management.