IT Infrastructure Manager

LITTLE TREES • Watertown, NY

2h • $90,000 - $130,000

About The Position

The IT Infrastructure Manager is a hands-on technical owner responsible for the day-to-day operation, reliability, security, and performance of network infrastructure and business-critical systems. The role is the primary point of accountability for assigned infrastructure platforms and partners with IT Specialists and managed service providers to complete work as needed.

The position also provides guidance and mentoring to IT Specialists and other team members, transfers knowledge, and documents standards and procedures. The manager is on call for after-hours issues.

Requirements

• At least 5 years of experience administering and supporting Windows server environments and network infrastructure.
• Strong working knowledge of Windows Server operating systems, such as Windows Server 2019 or later.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Ability to communicate technical information verbally and in writing to a wide range of end-users.

Responsibilities

• Own the day-to-day operation of servers, including monitoring system performance, configuration, maintenance, and repair.
• Plan and perform routine system maintenance and patching, coordinating scheduling and execution with IT Specialists and vendors as needed.
• Own and manage network infrastructure and related components across various sites, including switching/VLANs, Wi-Fi, firewalls, and site-to-site VPNs.
• Help define and implement company standards for selecting, configuring, deploying, and managing the lifecycle of business-critical systems, network infrastructure, and software.
• Maintain compliance with software licensing and software/hardware support agreements.
• Maintain records of system downtime and equipment malfunction.
• Coordinate troubleshooting, monitoring, and updates to systems and software with managed service providers and IT Specialists.
• Maintain availability and acceptable performance levels for mission-critical resources.
• Update, maintain, and test disaster recovery plans and procedures annually.
• Provide guidance, mentoring, and knowledge transfer to IT Specialists and other team members; document standards and procedures.
• Be on call for after-hours issues.

Benefits

• Immediate eligibility in 401K Savings Plan and Match.
• Medical insurance.
• Dental and vision insurance.
• Weekly Dependent Care Reimbursement.
• Health and Dependent Care Flexible Spending Accounts.
• On-site Café and Fitness Center.
• Free family fitness memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed