It Intern Jobs

About The Position

Requirements

• Working towards a diploma or degree from a recognized post-secondary institution in Computer Sciences or equivalent.
• Working knowledge of Microsoft solutions including Windows, Intune, Microsoft 365, Active Directory, Microsoft Azure, Conditional Access.
• Understanding of IT processes including ticketing systems, change control, security administration & best practices.
• Ability to document work processes and transfer knowledge to other IT team members.
• Familiarity with IT standards, documentation, and ensuring compliance.
• Ability to collaborate within multi-disciplinary teams to achieve project milestones.
• Ability to commute to the office, hybrid work arrangements available depending on project requirements.
• Willingness to work outside of regular hours based on project or business needs.

Nice To Haves

• Microsoft certifications are a desirable asset.
• Coursework or certification in project coordination, IT service management (ITIL), or project management fundamentals is an asset.
• Exposure to project management tools such as Microsoft Planner or Jira is considered an asset.
• Mandarin Chinese language skill is highly desired.

Responsibilities

• Assist with coordination of small-scale IT infrastructure projects, including scheduling, documentation, and communication with internal stakeholders.
• Support the planning and execution of hardware/software rollouts, office moves, and system upgrades in collaboration with senior IT staff.
• Track project tasks, update timelines, and report on progress to ensure deliverables are met.
• Participate in team meetings to provide updates, identify risks, and recommend process improvements.
• Contribute to continuous improvement initiatives, ensuring alignment between IT infrastructure goals and business objectives.
• Configure workstation PCs using Microsoft Autopilot and Intune.
• Provide support and technical guidance on first-level support tickets and issue escalation.
• Document processes and create knowledge base articles to provide self-service to end users.
• Identify security risks and ensure they are effectively handled or escalated when required.
• Provide technical guidance and support to end-users, assisting with IT Infrastructure-related inquiries and issues.
• Ensure all problems are logged and tracked in the IT ticketing system in accordance with agreed-upon service levels.
• Collaborate with cross-functional teams to support and resolve issues, ensuring minimal downtime and disruption to business operations.

Benefits

• 401(k) Retirement Plan
• medical/dental/life/disability program
• PTO and sick days
• performance bonus