Summer '27 Intern - IT Support Analyst
About The Position
The IT Intern works hands-on with Welltower’s IT Infrastructure and Help Desk teams. The position provides first-response technical assistance to employees and involves diagnosing, researching, and resolving hardware and software issues, managing support tickets, and assisting with computer and peripheral installation and configuration. The role also supports process improvement, automation, and reporting initiatives, including developing analysis capabilities for less mature data sources. The internship is described as a ten-week program offering exposure to high-priority work, collaboration with teams, and access to senior leadership. Some out-of-area and overnight travel may be expected.
Requirements
- Currently pursuing a Bachelor’s degree in Information Systems or a related field.
- Proficiency in SQL.
- Ability to learn independently and take a proactive approach to problem-solving.
Nice To Haves
- Prior internship experience in IT, Helpdesk, or a related field.
- Experience with HP desktops and laptops, Microsoft Windows 7/10, Microsoft Office (2013, 2016, O365), printers, multi-function devices, internet browsers, and Apple iOS.
- Experience with MySQL and SQL Server.
- Exposure to BI tools such as Tableau.
Responsibilities
- Provide first-response technical assistance to Welltower employees.
- Diagnose, research, and resolve hardware and software issues.
- Escalate unresolved issues to the appropriate IT teams.
- Use Help Desk software to track, manage, and resolve tickets.
- Assist with the installation and configuration of computers, monitors, printers, phones, and peripherals.
- Support IT staff in process improvement initiatives.
- Contribute to Welltower’s automation strategy by helping build innovative solutions.
- Assist in developing reporting and analysis capabilities for less mature data sources.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
